Terms and Conditions
1. Introduction
Welcome to Grand Palms Resort's website. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, please do not use our website.
2. Booking and Reservations
• Reservations are subject to availability. A confirmation email will be sent after the booking is completed.
• You must be at least 21 years old to make a booking.
• Grand Palms Resort reserves the right to cancel or amend bookings if they do not adhere to the Resort’s policies or if there are pricing or availability errors.
3. Payment Policy
• Payment can be made via credit card, debit card, or other approved methods on our website.
• Full payment is required at the time of booking, unless otherwise stated in the booking conditions.
• Any additional charges incurred during the stay (e.g. housekeeping fee, room charge, etc.) must be settled upon checkout.
4. Cancellations and Modifications
• Cancellation or modification of a booking must be made in accordance with the cancellation policy stated at the time of booking.
• Depending on the rate booked, a full or partial refund may be applicable if a cancellation is made within the allowed time frame.
• In the case of a no-show, the hotel reserves the right to charge a penalty or retain the payment in full.
5. Check-in/Checkout Policy
• Check-in time begins at 4 PM, and checkout time is 10 AM.
• Early check-in or late checkout is subject to availability and may incur additional charges.
• Valid government-issued identification is required at check-in.
6. Hotel Policies
• Grand Palms Resort operates a non-smoking policy in all public and private areas. Smoking is allowed in designated smoking areas only.
• Pets are not allowed at Grand Palms Resort.
• Guests must comply with all resort rules, including noise levels, use of facilities, and the responsible use of property.
7. Liability
• Grand Palms Resort will not be responsible for the loss or damage of personal belongings.
• While we ensure the safety and security of our guests, Grand Palms Resort is not liable for accidents, injuries, or incidents that occur during your stay unless caused by negligence on the part of the Resort.
• Any damages caused by guests to Resort property will be charged to the guest responsible.
8. Use of Website
• The content on this website is provided for information purposes only. We do not guarantee the accuracy or completeness of the content.
• Unauthorized use of the website or its content may give rise to a claim for damages and/or be a criminal offense.
9. Privacy Policy
• We value your privacy. Our privacy policy outlines how your personal data is collected, used, and protected. Please refer to our Privacy Policy for detailed information.
10. Force Majeure
• Grand Palms Resort will not be liable for any failure to perform its obligations due to unforeseen circumstances beyond its control, including but not limited to natural disasters, war, strikes, pandemics, or government regulations.
11. Changes to Terms and Conditions
• Grand Palms Resort reserves the right to modify or change these terms and conditions at any time without prior notice. Any changes will be posted on this website and will become effective immediately.
12. Governing Law
• These terms and conditions are governed by and construed in accordance with the laws of the State of South Carolina and any disputes will be subject to the exclusive jurisdiction of the courts in Horry County.
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